Znuny (LTS / Features) : The Ultimate Solution for Customer Service, Help Desk and IT Service Management
Are you looking for a flexible, reliable and cost-effective solution to manage your customer service, help desk and IT service management processes? Do you want to improve your customer satisfaction, operational efficiency and business performance?
If yes, then you should check out Znuny LTS / Features, the open source service desk solution that offers a range of features and benefits for your business.
Znuny is a fork of ((OTRS)) Community Edition, the former open source ticketing system that is now a commercial product. Znuny provides former users of ((OTRS)) Community Edition with bug fixes and security fixes, as well as new features and enhancements. Znuny is free to use and modify, and it is backed by a community of developers and users who are passionate about improving the software.
Why choose Znuny LTS / Features?
The system offers extensive customization options, allowing businesses to tailor the system to their specific needs.
Custom ticket forms, workflows, service level agreement, configurations, automation and process empower organizations to align the ticketing system with their unique processes, enhancing overall efficiency and adaptability.
Multiple datasources to integrate existing customer data (directory services, SQL databases).
As an open-source solution, its eliminates the financial burden of licensing fees.
Free to use and modify, as it is licensed under the GNU General Public License (GPL).
This cost-effectiveness enables businesses, especially startups and small to medium enterprises (SMEs), to access robust helpdesk functionalities without compromising their budgets.
The system embodies stability and reliability. With a history of extensive testing and refinement, this version ensures a dependable performance, reducing the occurrence of bugs and system glitches.
The system benefits from an active and vibrant user community.
Users can tap into forums, user groups, and documentation provided by the community, facilitating troubleshooting, sharing best practices, and gaining insights for system optimization.
Regular updates from the vendor and community address vulnerabilities, helping businesses maintain compliance with security standards.
Thank to its webservices and email capability, its supports integration with various tools and software, ensuring compatibility and interoperability within existing business ecosystems.
APIs and plugins bridge the gap between older versions and newer technologies, enabling a smoother operational workflow.
Our Services
At Advance Business Information (M) Sdn Bhd, we are experts in OTRS Community Edition or Znuny LTS /Features. We offer a range of services to help you get the most out of your system, such as:
Installation and Configuration
Install and configure your system according to your requirements and specifications
Training and Support
Train and support your staff and users on how to use and maintain your system effectively and efficiently
Customization and Integration
Customize and integrate your system with other applications and tools to enhance your functionality and compatibility
Migration and Upgrade
Migrate and upgrade your system from older versions or other platforms to the latest version or platform
And of course, we do offer few premium addon for ((OTRS)) Community Edition / Znuny LTS / Znuny Features. We will cover more details later on these addon in the blog post.
| Addon | Description |
|---|---|
| Serial Number Detection | Recognize serial number in mail body and related it to registered config item / asset |
| Quick Note | Add ticket note directly from ticket screen widget |
| Escalation Progress Bar | Display escalation progress bar and remark (Breach / Within Escalation) at ticket zoom screen |
| Agent Login Background | Display image background at agent portal login |
| Customer Login Background | Display image background at customer portal login |
| Auto Ticket Assignment | Assign ticket from email to online agent automatically |
| Google Captcha | Add google captcha in Agent and Customer portal login screen |
| Multiple Tab Ticket Status View | View a list of ticket based on ticket priority and ticket type in ticket status view screen |
| Metabase Dashboard | Append public shared Metabase dashboard into Znuny Dashboard |
| Reply Template State | Define specific ticket state on every ticket response template |
| Ticket Resource Overview | Dashboard widget display count of ticket based on the agent ownership |
| Featured FAQ | Define the featured FAQ to be display in main page FAQ (customer or public) |
| Customer Ticket Close | Allow customer to close their ticket by session based url without need to login to the portal |
| Related Customer Config Item | Extend ticket dynamic field config item / asset to only populate item that related to customers only |
Need more information?