{"id":47,"date":"2020-07-15T03:23:30","date_gmt":"2020-07-15T03:23:30","guid":{"rendered":"https:\/\/asia-abi.com\/abi\/v2\/?page_id=47"},"modified":"2024-01-29T17:05:48","modified_gmt":"2024-01-29T09:05:48","slug":"our-services-otrs","status":"publish","type":"page","link":"https:\/\/asia-abi.com\/abi\/our-services-otrs\/","title":{"rendered":"Znuny (LTS\/Features) \u2013 Helpdesk and ITSM"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-stackable-hero alignfull stk-block-hero stk-block stk-dbfcca4 stk-block-background stk--has-background-overlay\" data-v=\"2\" data-block-id=\"dbfcca4\"><style>.stk-dbfcca4{background-color:#FFFFFF !important;background-image:url(https:\/\/storage.googleapis.com\/stackable-plugin-assets\/library-v3\/section-elevate-hero-1\/4c1332787993.jpg) !important;min-height:900px !important;align-items:center !important;display:flex !important}.stk-dbfcca4:before{background-color:#FFFFFF !important;opacity:0.9 !important}.stk-dbfcca4 .stk-block-hero__content{min-height:500px !important;align-items:center !important;display:flex !important}<\/style><div class=\"stk-block-hero__content stk-content-align stk-dbfcca4-column alignwide stk-container stk-dbfcca4-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks has-text-align-left stk-dbfcca4-inner-blocks\">\n<div class=\"wp-block-stackable-feature alignfull stk-block-feature stk-block stk-e8123d3 is-style-default\" data-v=\"2\" data-block-id=\"e8123d3\"><div class=\"stk-content-align stk-e8123d3-column alignfull stk-container stk-e8123d3-container stk--no-background stk--no-padding\"><div class=\"stk-inner-blocks stk-block-content stk-row\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-72db439\" data-v=\"4\" data-block-id=\"72db439\"><style>.stk-72db439{align-self:center !important;margin-top:20px !important;margin-right:auto !important;margin-left:0px !important}@media screen and (min-width:768px) and (max-width:1023px){.stk-72db439{flex:0 1 calc(57.2% - var(--stk-column-gap,0px) * 0 \/ 1 ) !important}}@media screen and (max-width:1023px){.stk-72db439{margin-top:0px !important;margin-left:40px !important}.stk-72db439-container{max-width:340px !important;padding-bottom:80px !important}}@media screen and (max-width:767px){.stk-72db439-container{margin-top:24px !important;margin-right:24px !important;margin-bottom:24px !important;margin-left:24px !important}.stk-72db439{margin-top:0px !important;margin-right:20px !important;margin-left:20px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-72db439-container stk--no-background stk--no-padding\"><div class=\"has-text-align-left stk-block-content stk-inner-blocks stk-72db439-inner-blocks stk--align-last-block-to-bottom\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c71ad55\" id=\"znuny-lts-features-the-ultimate-solution-for-customer-service-help-desk-and-it-service-management\" data-block-id=\"c71ad55\"><h3 class=\"stk-block-heading__text\">Znuny (LTS \/ Features) : The Ultimate Solution for Customer Service, Help Desk and IT Service Management<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-0509b7f\" data-block-id=\"0509b7f\"><style>.stk-0509b7f .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-0509b7f .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Are you looking for a flexible, reliable and cost-effective solution to manage your customer service, help desk and IT service management processes? Do you want to improve your customer satisfaction, operational efficiency and business performance? <br><br>If yes, then you should check out Znuny LTS \/ Features, the open source service desk solution that offers a range of features and benefits for your business.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-48d8180\" data-v=\"4\" data-block-id=\"48d8180\"><style>.stk-48d8180{align-self:center !important}.stk-48d8180-container{max-width:700px !important;margin-right:0px !important;margin-left:auto !important}@media screen and (max-width:1023px){.stk-48d8180{margin-top:0px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-48d8180-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-48d8180-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-dffbba9\" data-block-id=\"dffbba9\"><style>.stk-dffbba9 .stk-img-wrapper{width:100% !important;height:300px !important}@media screen and (max-width:767px){.stk-dffbba9 .stk-img-wrapper{height:420px !important}}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-1930\" src=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/z7.png\" width=\"1896\" height=\"978\" srcset=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/z7.png 1896w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/z7-300x155.png 300w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/z7-1024x528.png 1024w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/z7-768x396.png 768w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/z7-1536x792.png 1536w\" sizes=\"(max-width: 1896px) 100vw, 1896px\" \/><\/span><\/figure><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-17afbe1\" data-block-id=\"17afbe1\"><style>.stk-17afbe1 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-17afbe1 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Znuny is a fork of ((OTRS)) Community Edition, the former open source ticketing system that is now a commercial product. Znuny provides former users of ((OTRS)) Community Edition with bug fixes and security fixes, as well as new features and enhancements. Znuny is free to use and modify, and it is backed by a community of developers and users who are passionate about improving the software.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a30042f\" id=\"why-choose-znuny-lts-features\" data-block-id=\"a30042f\"><h2 class=\"stk-block-heading__text\">Why choose Znuny LTS \/  Features?<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-tabs stk-block-tabs stk-block stk-af23c66\" data-initial-tab=\"1\" data-block-id=\"af23c66\"><style>.stk-af23c66 .stk-block-tab-content .stk-block-content .stk-block-column[hidden]{display:none !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-block-tabs--vertical stk-block-tabs--fade stk-content-align stk-af23c66-column\">\n<div class=\"wp-block-stackable-tab-labels stk-block-tab-labels stk-block stk-cd2bcca stk-block-background\" data-block-id=\"cd2bcca\"><style>.stk-cd2bcca{background-color:#000000 !important;box-shadow:inset 0px -1px 0px 0px rgba(0,0,0,0.1) !important}.stk-cd2bcca:before{background-color:#000000 !important}.stk-cd2bcca .stk-block-tab-labels__text{color:#ffffff !important}.stk-cd2bcca .stk-block-tabs__tab{color:#ffffff !important;border-style:solid !important;border-color:transparent !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:2px !important;border-left-width:0px !important}.stk-cd2bcca .stk-block-tabs__tab.stk-block-tabs__tab--active .stk-block-tab-labels__text{color:#000000 !important}.stk-cd2bcca .stk-block-tabs__tab .stk--inner-svg svg:last-child,.stk-cd2bcca .stk-block-tabs__tab .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#909090 !important}.stk-cd2bcca .stk-block-tabs__tab:not(.stk-block-tabs__tab--active):hover .stk--inner-svg svg:last-child,.stk-cd2bcca .stk-block-tabs__tab:not(.stk-block-tabs__tab--active):hover .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#909090 !important}.stk-cd2bcca .stk-block-tabs__tab.stk-block-tabs__tab--active{background:#22d095 !important;border-color:#000000 !important}.stk-cd2bcca .stk-block-tabs__tab.stk-block-tabs__tab--active .stk--inner-svg svg:last-child,.stk-cd2bcca .stk-block-tabs__tab.stk-block-tabs__tab--active .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#000000 !important}.stk-cd2bcca .stk-block-tabs__tab.stk-block-tabs__tab--active:hover .stk--inner-svg svg:last-child,.stk-cd2bcca .stk-block-tabs__tab.stk-block-tabs__tab--active:hover .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:#000000 !important}<\/style><div class=\"stk-block-tab-labels__wrapper\" role=\"tablist\"><button class=\"stk-block-tabs__tab\" role=\"tab\"><div class=\"stk-block-tab-labels__text\"><span>Customization and Flexibility<\/span><\/div><\/button><button class=\"stk-block-tabs__tab\" role=\"tab\"><div class=\"stk-block-tab-labels__text\"><span>Cost-Effectiveness<\/span><\/div><\/button><button class=\"stk-block-tabs__tab\" role=\"tab\"><div class=\"stk-block-tab-labels__text\"><span>Stability and Reliability<\/span><\/div><\/button><button class=\"stk-block-tabs__tab\" role=\"tab\"><div class=\"stk-block-tab-labels__text\"><span>Active Community Support<\/span><\/div><\/button><button class=\"stk-block-tabs__tab\" role=\"tab\"><div class=\"stk-block-tab-labels__text\"><span>Security and Compliance<\/span><\/div><\/button><button class=\"stk-block-tabs__tab\" role=\"tab\"><div class=\"stk-block-tab-labels__text\"><span>Seamless Integration<\/span><\/div><\/button><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-tab-content stk-block-tab-content stk-block stk-3abfd0b\" data-block-id=\"3abfd0b\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-3abfd0b-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f8c7487 stk-block-background\" data-v=\"4\" role=\"tabpanel\" data-block-id=\"f8c7487\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f8c7487-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f8c7487-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-54b2529\" data-block-id=\"54b2529\"><style>.stk-54b2529 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-54b2529 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">The system offers extensive customization options, allowing businesses to tailor the system to their specific needs. <br><br>Custom ticket forms, workflows, service level agreement, configurations, automation and process empower organizations to align the ticketing system with their unique processes, enhancing overall efficiency and adaptability.<br><br>Multiple datasources to integrate existing customer data (directory services, SQL databases).<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-377324c stk-block-background\" data-v=\"4\" role=\"tabpanel\" data-block-id=\"377324c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-377324c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-377324c-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5325985\" data-block-id=\"5325985\"><style>.stk-5325985 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-5325985 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">As an open-source solution, its eliminates the financial burden of licensing fees. <br><br>Free to use and modify, as it is licensed under the GNU General Public License (GPL).<br><br>This cost-effectiveness enables businesses, especially startups and small to medium enterprises (SMEs), to access robust helpdesk functionalities without compromising their budgets.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7a072d8 stk-block-background\" data-v=\"4\" role=\"tabpanel\" data-block-id=\"7a072d8\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7a072d8-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7a072d8-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5bcd026\" data-block-id=\"5bcd026\"><style>.stk-5bcd026 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-5bcd026 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">The system embodies stability and reliability. With a history of extensive testing and refinement, this version ensures a dependable performance, reducing the occurrence of bugs and system glitches.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b57e213 stk-block-background\" data-v=\"4\" role=\"tabpanel\" data-block-id=\"b57e213\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b57e213-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b57e213-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-275eb24\" data-block-id=\"275eb24\"><style>.stk-275eb24 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-275eb24 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">The system benefits from an active and vibrant user community. <br><br>Users can tap into forums, user groups, and documentation provided by the community, facilitating troubleshooting, sharing best practices, and gaining insights for system optimization.<br><br><\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d2e5ba0 stk-block-background\" data-v=\"4\" role=\"tabpanel\" data-block-id=\"d2e5ba0\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d2e5ba0-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d2e5ba0-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-2354459\" data-block-id=\"2354459\"><style>.stk-2354459 .stk-block-text__text{font-size:17px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-2354459 .stk-block-text__text{font-size:17px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Regular updates from the vendor and community address vulnerabilities, helping businesses maintain compliance with security standards.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c5743ff stk-block-background\" data-v=\"4\" role=\"tabpanel\" data-block-id=\"c5743ff\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c5743ff-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c5743ff-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4b0e6f6\" data-block-id=\"4b0e6f6\"><style>.stk-4b0e6f6 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-4b0e6f6 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Thank to its webservices and email capability, its supports integration with various tools and software, ensuring compatibility and interoperability within existing business ecosystems. <br><br>APIs and plugins bridge the gap between older versions and newer technologies, enabling a smoother operational workflow.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9c80374\" id=\"our-services\" data-block-id=\"9c80374\"><h2 class=\"stk-block-heading__text\">Our Services<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-21a6c96\" data-block-id=\"21a6c96\"><style>.stk-21a6c96 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-21a6c96 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">At Advance Business Information (M) Sdn Bhd, we are experts in OTRS Community Edition or Znuny LTS \/Features. We offer a range of services to help you get the most out of your system, such as:<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns alignwide stk-block-columns stk-block stk-8e285b4\" data-block-id=\"8e285b4\"><style>.stk-8e285b4{min-height:400px !important;align-items:center !important;display:flex !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-8e285b4-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3e69319\" data-v=\"4\" data-block-id=\"3e69319\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3e69319-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3e69319-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-left stk-block stk-7cdffd1\" data-block-id=\"7cdffd1\"><style>.stk-7cdffd1 .stk-img-wrapper{width:96px !important;height:96px !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-1457\" src=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/03-1.jpg\" width=\"1667\" height=\"1667\" srcset=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/03-1.jpg 1667w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/03-1-300x300.jpg 300w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/03-1-1024x1024.jpg 1024w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/03-1-150x150.jpg 150w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/03-1-768x768.jpg 768w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/03-1-1536x1536.jpg 1536w\" sizes=\"(max-width: 1667px) 100vw, 1667px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c4271f1\" id=\"installation-and-configuration\" data-block-id=\"c4271f1\"><style>.stk-c4271f1 .stk-block-text__text{font-size:20px !important;color:#000000 !important;font-weight:bold !important;font-family:\"Lato\",Sans-serif !important}@media screen and (max-width:1023px){.stk-c4271f1 .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Installation and Configuration<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4ead23b\" data-block-id=\"4ead23b\"><style>.stk-4ead23b .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-4ead23b .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Install and configure your system according to your requirements and specifications<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8bb79fe\" data-v=\"4\" data-block-id=\"8bb79fe\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8bb79fe-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-8bb79fe-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-left stk-block stk-3dfe2f9\" data-block-id=\"3dfe2f9\"><style>.stk-3dfe2f9 .stk-img-wrapper{width:96px !important;height:96px !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-76\" src=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/19712-scaled-1.jpg\" width=\"2497\" height=\"2560\" srcset=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/19712-scaled-1.jpg 2497w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/19712-scaled-1-293x300.jpg 293w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/19712-scaled-1-999x1024.jpg 999w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/19712-scaled-1-768x787.jpg 768w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/19712-scaled-1-1498x1536.jpg 1498w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2020\/07\/19712-scaled-1-1998x2048.jpg 1998w\" sizes=\"(max-width: 2497px) 100vw, 2497px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3e640ad\" id=\"training-and-support\" data-block-id=\"3e640ad\"><style>.stk-3e640ad .stk-block-text__text{font-size:20px !important;color:#000000 !important;font-weight:bold !important;font-family:\"Lato\",Sans-serif !important}@media screen and (max-width:1023px){.stk-3e640ad .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Training and Support<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7c66da3\" data-block-id=\"7c66da3\"><style>.stk-7c66da3 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-7c66da3 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\"><br>Train and support your staff and users on how to use and maintain your system effectively and efficiently<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-261c944\" data-v=\"4\" data-block-id=\"261c944\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-261c944-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-261c944-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-left stk-block stk-f07e9c0\" data-block-id=\"f07e9c0\"><style>.stk-f07e9c0 .stk-img-wrapper{width:96px !important;height:96px !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-2210\" src=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/6342.jpg\" width=\"1504\" height=\"1068\" srcset=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/6342.jpg 1504w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/6342-300x213.jpg 300w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/6342-1024x727.jpg 1024w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/6342-768x545.jpg 768w\" sizes=\"(max-width: 1504px) 100vw, 1504px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5059775\" id=\"customization-and-integration\" data-block-id=\"5059775\"><style>.stk-5059775 .stk-block-text__text{font-size:20px !important;color:#000000 !important;font-weight:bold !important;font-family:\"Lato\",Sans-serif !important}@media screen and (max-width:1023px){.stk-5059775 .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Customization and Integration<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b726b18\" data-block-id=\"b726b18\"><style>.stk-b726b18 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-b726b18 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Customize and integrate your system with other applications and tools to enhance your functionality and compatibility<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2cff714\" data-v=\"4\" data-block-id=\"2cff714\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2cff714-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2cff714-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-left stk-block stk-f65fae1\" data-block-id=\"f65fae1\"><style>.stk-f65fae1 .stk-img-wrapper{width:96px !important;height:96px !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-2766\" src=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/update.jpg\" width=\"700\" height=\"394\" srcset=\"https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/update.jpg 700w, https:\/\/asia-abi.com\/abi\/wp-content\/uploads\/2023\/12\/update-300x169.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4e905fe\" id=\"migration-and-upgrade\" data-block-id=\"4e905fe\"><style>.stk-4e905fe .stk-block-text__text{font-size:20px !important;color:#000000 !important;font-weight:bold !important;font-family:\"Lato\",Sans-serif !important}@media screen and (max-width:1023px){.stk-4e905fe .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">Migration and Upgrade<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-e8049ab\" data-block-id=\"e8049ab\"><style>.stk-e8049ab .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-e8049ab .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\"><br>Migrate and upgrade your system from older versions or other platforms to the latest version or platform<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-1502766\" data-block-id=\"1502766\"><style>.stk-1502766 .stk-block-text__text{font-size:16px !important;color:#000000 !important}@media screen and (max-width:1023px){.stk-1502766 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">And of course, we do offer few premium addon for ((OTRS)) Community Edition \/ Znuny LTS \/ Znuny Features. We will cover more details later on these addon in the blog post.<\/p><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-black-color has-pale-cyan-blue-background-color has-text-color has-background has-link-color\"><thead><tr><th>Addon<\/th><th>Description<\/th><\/tr><\/thead><tbody><tr><td>Serial Number Detection<\/td><td>Recognize serial number in mail body and related it to registered config item \/ asset<\/td><\/tr><tr><td>Quick Note<\/td><td>Add ticket note directly from ticket screen widget<\/td><\/tr><tr><td>Escalation Progress Bar<\/td><td>Display escalation progress bar and remark (Breach \/ Within Escalation) at ticket zoom screen<\/td><\/tr><tr><td>Agent Login Background<\/td><td>Display image background at agent portal login<\/td><\/tr><tr><td>Customer Login Background<\/td><td>Display image background at customer portal login<\/td><\/tr><tr><td>Auto Ticket Assignment<\/td><td>Assign ticket from email to online agent automatically<\/td><\/tr><tr><td>Google Captcha<\/td><td>Add google captcha in Agent and Customer portal login screen<\/td><\/tr><tr><td>Multiple Tab Ticket Status View<\/td><td>View a list of ticket based on ticket priority and ticket type in ticket status view screen<\/td><\/tr><tr><td>Metabase Dashboard<\/td><td>Append public shared Metabase dashboard into Znuny Dashboard<\/td><\/tr><tr><td>Reply Template State<\/td><td>Define specific ticket state on every ticket response template<\/td><\/tr><tr><td>Ticket Resource Overview<\/td><td>Dashboard widget display count of ticket based on the agent ownership<\/td><\/tr><tr><td>Featured FAQ<\/td><td>Define the featured FAQ to be display in main page FAQ (customer or public)<\/td><\/tr><tr><td>Customer Ticket Close<\/td><td>Allow customer to close their ticket by session based url without need to login to the portal<\/td><\/tr><tr><td>Related Customer Config Item<\/td><td>Extend ticket dynamic field config item \/ asset to only populate item that related to customers only<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Premium Addon<\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-85fd9df\" data-block-id=\"85fd9df\"><style>.stk-85fd9df{margin-bottom:25px !important}<\/style><p class=\"stk-block-text__text has-text-align-center\"><br><span style=\"color: #000000;\" class=\"stk-highlight\">Need more information?<\/span><br><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-1ca272b\" data-block-id=\"1ca272b\"><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-center is-style-ghost stk-block stk-f739823\" data-block-id=\"f739823\"><style>.stk-f739823 .stk-button{background:transparent !important}.stk-f739823 .stk-button:hover:after{background:transparent !important;opacity:1 !important}:where(.stk-hover-parent:hover,.stk-hover-parent.stk--is-hovered) .stk-f739823 .stk-button:after{background:transparent !important;opacity:1 !important}.stk-f739823 .stk-button:before{border-style:solid !important}<\/style><a class=\"stk-link stk-button stk--hover-effect-lift-scale-more\" href=\"https:\/\/asia-abi.com\/abi\/contact-us\/\"><span class=\"stk-button__inner-text\">Contact Us Now<\/span><\/a><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Open source web-based ticketing systems used for Customer Service, Help Desk and IT Service Management<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","onepress-blog-small":"","onepress-small":"","onepress-medium":""},"post_excerpt_stackable":"<p>Open source web-based ticketing systems used for Customer Service, Help Desk and IT Service Management<\/p>\n","category_list":"","author_info":{"name":"admin","url":"https:\/\/asia-abi.com\/abi\/blog\/author\/admin\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/asia-abi.com\/abi\/wp-json\/wp\/v2\/pages\/47"}],"collection":[{"href":"https:\/\/asia-abi.com\/abi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/asia-abi.com\/abi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/asia-abi.com\/abi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/asia-abi.com\/abi\/wp-json\/wp\/v2\/comments?post=47"}],"version-history":[{"count":119,"href":"https:\/\/asia-abi.com\/abi\/wp-json\/wp\/v2\/pages\/47\/revisions"}],"predecessor-version":[{"id":2896,"href":"https:\/\/asia-abi.com\/abi\/wp-json\/wp\/v2\/pages\/47\/revisions\/2896"}],"wp:attachment":[{"href":"https:\/\/asia-abi.com\/abi\/wp-json\/wp\/v2\/media?parent=47"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}